Catering Supervisor

We are looking to recruit an experienced Supervisor to support our senior management team with the smooth day-to-day running of the Catering team at Noah’s Ark Zoo Farm.

We are looking for an enthusiastic, hardworking individual who works well under pressure as part of a team and alone using your own initiative.

This is a key role within our Catering team, as a Supervisor you will take full responsibility for supervising and leading the team within the food barn and catering outlets around the 100-acre site, we are looking for someone that can motivate the team, delegate tasks and doesn’t mind getting stuck in.  All staff are trained to work across multiple areas within the Catering & Retail team.

Responsibilities:     

• Responsible for the daily management of the day-to-day running of the catering team in the Assistant Catering Manager’s absence.
• To work alongside the Senior Management of the Catering team to ensure the smooth running of the business.
• Assist with training new and existing members of staff.
• Delegating tasks and ensuring that a high standard of customer service is delivered at all times.
• To monitor customer demand and flow to make decisions about staffing and customer queuing times. To manage customer expectations at all times, including peak and quiet days.
• To communicate (verbally and/or by the radio) with supervisors and catering assistants across all catering outlets and kiosks to ensure staffing, food, drink, supplies, cash, and security are well managed throughout each day.
• To deal with customer complaints and queries politely and efficiently.
• Be highly organised able to use initiative to solve problems.
• Assist in the record keeping of staff development, stock ordering and rota’s on excel and word, plus working with other IT programmes.
• Assist in the opening and closing of the food barn and catering outlets, help with cashing up and ensure all the relevant checks are done correctly.
• Oversee the security of the food barn and catering outlets, ensuring they are left safe and locked securely when closing each day.

Other duties:

• Barista trained, as will be making a multitude of hot drinks in the food barn, catering kiosks and farm shop.
• To drive the catering buggy as required; to move stock to other catering outlets around the site.
• Happy to work within the zoo’s gift shop and farm shop as required (both form part of the Catering & Retail team).
• Be flexible and able to work additional hours when required.

Skill & Experience:

• Experience in a supervisory role within a catering sector.
• Strong leadership skills.
• Supportive team player.
• Calm under pressure.
• Confident using Microsoft Office.
• Adaptable and flexible.
• Basic Food Hygiene Certificate
• Must have valid right to work in the UK.

Salary: Depending on experience.

This is a full-time position, working alternate weekends + days in the week,

Work Pattern could be 5 days on: Wednesday, Thursday, Friday, Saturday, Sunday then the next week – working Tuesday, Wednesday, Thursday, and Friday.

Working pattern to be discussed at interview stage, will involve working every other weekend.  Hours of work: 10am – 5pm.

To apply: Please send your CV and a cover letter to careers@noahsarkzoofarm.co.uk   Please make the subject headings of your emails ‘Catering Supervisor’.

Your cover letter should address your suitability for the role in relation to your relevant experience and how you best match our ‘Skills & Experience’ list. 

Your application will not be considered without a covering letter.

Closing date for applications: 23/02/2025