Terms & Conditions

 SHOP AND TICKET PURCHASE TERMS AND CONDITIONS

 

This legal notice applies to all purchases made by you through the website under the domain name www.noahsarkzoofarm.co.uk (the 'website').

 By choosing to purchase products through the website you are entering into an agreement with Noah's Ark Zoo Farm, whose registered business premise is Noah's Ark Zoo Farm, Clevedon Road, Wraxall, Bristol, BS48 1PG, (henceforth referred to as 'NAZF') under the terms and conditions set out below.

The online NAZF Shop is owned and managed wholly by Noah's Ark Zoo Farm, as an additional service to customers.

1. Purchase of tickets for NAZF. A 'ticket', also known as an 'e-ticket' for the purpose of electronic sale, is a product that allows entry to NAZF for the purpose of visiting the attraction during the period of which the ticket was purchased.

A booking fee shall be made against each transaction containing a ticket. This standard booking fee shall be applied once to each transaction, regardless of the number of tickets or the class of ticket(s), and is the same fee charged for Keeper Experience and Animal Adoption transactions.

Tickets are valid for the opening times stated. Please note the opening times for Noah's Ark Zoo Farm is Monday- Saturday. We are closed on Sunday.

2a. Classes of ticket holders. For the purposes of online ticket sales the following definitions shall apply:

Adult Ticket: A person aged from 19 years old to 64 years old (inclusive). Child Ticket: A person aged from 2 years old to 16 years old (inclusive). Concession Ticket: A person aged 65 years or over, or a student with appropriate ID. 2+2 Family Ticket: To include 2 adults and 2 children. 1+3 Family Ticket: To include 1 adult and 3 children.Additional Child Ticket: Discounted child ticket to be used only in conjunction with the purchase of a Family Ticket in the same transaction. Essential carer: The essential carer comes in for free with a registered disabled visitor. The registered disabled visitor purchases a standard ticket according to their age.

2b. Issue of tickets. On successful payment of your ticket(s), NAZF shall provide a portal whereby your may print your ticket(s) via our website. Access to the ticket printing facility shall be made available until your ticket has been accepted for the purpose for which it was purchased, or such time whereby the validity of the ticket no longer exists, at which time the facility shall be removed without further notice.

It is your responsibility to check prior to purchase that the information you have supplied to us in respect of your ticket requirements is accurate, and that your email account is set up to accept emails from our domain:

@noahsarkzoofarm.co.uk@noahsarkzoofarm.com@mail.noahsarkzoofarm.co.uk@mail.noahsarkzoofarm.com.

We are only responsible for issuing tickets in accordance with the information you provide.

2c. Ticket purchase and validity. Payments for tickets are non-refundable, except for in exceptional circumstances and only at the discretion of NAZF. Tickets are valid only for the duration specified on the ticket at time of purchase or transaction confirmation.

On arrival at NAZF, the following will be required in order to validate a ticket purchased through our website, please bring your tickets to the Ticket Office:

Appropriate proof of entitlement to any discounted ticket rate claimed (such as NUS card, proof of essential carer status etc).

A legible printout of your ticket or the booking number. The payment card used to purchase the ticket through this website may or may not be required for verification but NAZF requests that ticket holders bring such on each and every visit.

Please note: discount vouchers cannot be used for online tickets and cannot be redeemed at the Ticket Office once tickets have been purchased online.

'Family Additional Child', 'Essential Carer' and 'Child Under 2' tickets can only be accepted when accompanied by a full price ticket.

NAZF reserves the right to charge the normal admission rates to any person not able to validate their ticket in the above manner.

Any additional persons wishing to enter with a ticket holder will be required to pay the normal entry rates.

If there is a significant queue then please see the Pre-paid & Season Ticket staff patrolling the queue on busy days to gain fast track admission. Please hand your tickets in to this member of staff or the Ticket Office.

2d. Resale. No ticket may be resold without the prior written consent of NAZF. If any person attempts to enter NAZF with a ticket that has been resold without NAZF's written consent, NAZF may refuse entry and no compensation is payable to that person by NAZF.

2e. Access to NAZF. Children under 16 must be accompanied by an adult.

Unfortunately no dogs are allowed except Assistance Dogs.

NAZF reserves the right, in its absolute discretion, to refuse entry into or remove from the site, any person. This includes but is not limited to a person who:

Has behaved in a manner which, in the opinion of NAZF has, or is likely to, adversely affect the enjoyment of other visitors. Has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace. Is or appears to be under the influence of drugs or alcohol.

2f. Site closure. NAZF reserves the right to close or remove any part of an exhibition deemed faulty or unsafe, and indeed close access to the entire site for a temporary or indefinite period. Should such closure be necessary, a ticket exchange or refund may be arranged at the discretion of NAZF.

3. Purchase of Keeper Experiences. Specifications on the website of the Experiences offered by NAZF are not intended to be binding and are intended only to give a general description of the products.

NAZF reserves the right to make any changes in the specification necessary to comply with any applicable legal requirements and to change the specification published on the website provided that this does not materially affect the quality of the Experience.

NAZF warrants that it has the right to supply all products offered by it on the website and that the products will substantially comply with their description.

In all other respects, and to the maximum extent permissible, NAZF makes no other guarantees or promises about the Experiences, and any implied guarantees are excluded.

Please see the Keeper Experience Terms and Conditions.

4. Purchase of Animal Adoptions. Specifications on the website of the Adoption packages offered by NAZF are not intended to be binding and are intended only to give a general description of the products.

NAZF reserves the right to make any changes in the specification necessary to comply with any applicable legal requirements and to change the specification published on the website provided that this does not materially affect the quality of the Adoption pack.

NAZF warrants that it has the right to supply all products offered by it on the website and that the products will substantially comply with their description.

In all other respects, and to the maximum extent permissible, NAZF makes no other warranties or promises about the products, and any implied warranties are excluded.

5a. Availability, prices and information of products. NAZF does not promise that a Keeper Experience is necessarily available on a specific date, and all products are offered for sale subject to availability. The price of the products shall be the price listed on the website on the date of your order (inclusive of VAT but exclusive of any booking fees and postage/delivery charges which, if applicable, are payable by you).

All prices displayed on the website are quoted in UK pounds sterling and must be paid in full, including fees and delivery charges, except where discounts are offered as detailed on the website.

5b. Purchasing. When you submit your order for payment, NAZF will treat the order as an offer by you to purchase the products subject to these terms and conditions of sale. You are responsible for ensuring the accuracy of your order and if NAZF accepts your offer they shall supply you, subject to availability, with the quantity and specification of products set out in your order.

If NAZF accepts your offer they shall confirm the transaction online via the internet or by email and such confirmation shall be NAZF's acceptance of the contract between the parties.

5c. Delivery. All products requiring postal delivery will be delivered to the address that you indicate during the checkout process and risk of damage to or loss of the products shall pass to you at the time of delivery even if the products have not been received by you in person.

Any times quoted for delivery are approximate only and time shall not be of the essence. NAZF shall not be liable for any delay in delivery of the products.

5d. Cancellation and returns. NAZF wants you to be completely satisfied with your purchases.

Refunds are not available on tickets prior to redemption and a refund will only be considered in exceptional circumstances once a ticket has been redeemed, or in the unlikely event of a partial site or full site closure and this shall be only at the discretion of NAZF. Any agreed refunds will include any booking fees previously paid, but will exclude postage and/or delivery costs except at the description of NAZF.

Once purchased, Keeper Experiences and Animal Adoption packs are non-refundable.

NAZF will consider requests for postponing or re-booking an arranged date for a Keeper Experience in exceptional circumstances. The decision to approve or decline such a request will be made at the discretion of NAZF.

Damaged or incomplete Animal Adoption packs will be exchanged for a new equivalent product, subject to availability, if we are notified within 7 working days of receipt of the damaged goods, and during inspection of the product, NAZF are satisfied that damage is not a result of negligence, abuse or an otherwise non-accidental act by the recipient.

Damaged or incomplete Animal Adoption packs must be returned to NAZF at the business address, with a copy of the original transaction confirmation or receipt received at the time of purchase. NAZF will refund the cost of return and subsequent re-postage only if the product is damaged or incomplete upon inspection, and deemed to be accidental.

Goods that are deemed to exhibit deliberate damage or that have been used for a use other than that for which it was intended when inspected by NAZF, shall not be refunded under any circumstances.

6. Personal data. NAZF will process your personal data in accordance with all relevant UK data protection legislation.

NAZF does not share personal information with third parties, unless required to do so by UK law. Any personal data that is provided to NAZF in the course of any transaction with you shall be processed in accordance with NAZF's general terms and conditions of use of the website as described here.

http://www.noahsarkzoofarm.co.uk/terms-and-conditions

7. Limitation of liability. NAZF's liability to you is limited to refunding the price of the products as per the terms set out in Points 2 and 5 and their subsections. NAZF is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these terms and conditions of sale.

For the avoidance of doubt nothing in these terms and conditions of sale shall serve to exclude or limit NAZF's liability in respect of death or personal injury caused by NAZF's negligence or the negligence of its officers or employees.

8. Changes to the terms and conditions of sale. Our terms and conditions of sale may be changed. Please review them regularly. If you continue to use the website after a change has been made you are deemed to have accepted it.

9. Law and jurisdiction. These terms and conditions of sale shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any of these terms or conditions of sale should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions shall survive and continue to be binding and enforceable.

10. Comments and complaints. If you have any comments or complaints to make about purchases made through the website, please send them to Website Sales, c/o Digital Coordinator, Noah's Ark Zoo Farm, Clevedon Road, Wraxall, Bristol, BS48 1PG or send an email to info@noahsarkzoofarm.co.uk

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